Why might my US stock data look incorrect?
Sometimes our US stock data may seem incomplete or slightly different from other sources. You’ll find the most noticeable deviations usually on lower timeframes (i.e. 1 min), on non-active or unpopular tickers and during pre-/post-market sessions, which have a lower trading volume.
The reason for this is, by default, our charts display real-time US stock data from the Cboe exchange. It’s an alternative exchange with high trading volume, actually over one fourth (25%+) of the US stock market. It doesn’t have any per-user fees imposed by the exchange, meaning you can use it in real-time without paying for it. Cboe data for US stocks isn’t bad or wrong. Sometimes it can be just a bit different, mainly because the trading volume is lower vs primary exchanges, and – as a result – it offers fewer price updates.
Considering the volume traded on Cboe, this difference would not even be noticeable in most cases or does not make any impact on your analysis. But if this difference is crucial for you, you’ll need to buy real-time data from the primary exchanges (NASDAQ, NYSE, or NYSE Arca). As per exchange regulations, we must collect these payments and remit them to the exchange, plus notify them of who’s accessing their data.
I want to access Extended Hours data
You can display the Extended Hours data on intraday charts either by choosing the option Extended in the bottom right corner or in the Symbol tab in the chart settings. There you can also change or remove the tint that highlights Extended Hours data on the chart by default.
Please note that not all exchanges have Extended Hours data. If no Extended Hours data for the symbol is available, the Ext button will not be shown in the bottom right corner of the chart.
However, the Extended Hours option in the Chart settings will still be present, but it will not change anything if the Extended Hours data for that symbol is not available.
Please note that not all exchanges have Extended Hours data. If no Extended Hours data for the symbol is available, the Ext button will not be shown in the bottom right corner of the chart.
However, the Extended Hours option in the Chart settings will still be present, but it will not change anything if the Extended Hours data for that symbol is not available.
I was automatically billed for 1 or 2 years and would like to have a refund
Highly likely you’ve already read our Policy and you know how it works. You are able to request a refund within 14 days of automatic renewal of your 1-year or 2-year subscription plan.
But even if your case is different, we always try to deliver the best service possible, so please contact our Support Team about this. We take specific user circumstances into account and can issue refunds in line with these circumstances.
However, refunds for subscriptions activated via mobile apps can only be made in accordance with the terms of Google Play or the App Store and only through the respective stores.
I have been automatically charged after my trial and want a refund
Highly likely you’ve already read our Policy and you know how it works. If you were charged for an annual plan, less than 14 days ago, then we will issue a full refund.
In principle we don't provide refunds for monthly plans, but we always try to deliver the best service possible, so please contact our Support Team about this. We take specific user circumstances into account and can issue refunds in line with these circumstances.
However, refunds for subscriptions activated via mobile apps can only be made in accordance with the terms of Google Play or the App Store and only through the respective stores.
I paid for a plan, but my account has not been upgraded. How do I contact Support?
- Make sure you are logged into the account for which you were charged. Perhaps you inadvertently created another, free account that you are currently logged into. If this is what causes the issue, then simply log into the correct account to enjoy the paid features. Please note that if the system spots an upgraded account, which we think is yours, we will let you know via a pop-up message.
-If you don't know the name / email of your paid account, then please fill out the payment search form. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our manager will contact you by the mail you specify in the form and help you to find the paid account. In case you do not have any account with us, please check here.
-If you don't know the name / email of your paid account, then please fill out the payment search form. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our manager will contact you by the mail you specify in the form and help you to find the paid account. In case you do not have any account with us, please check here.
I forgot my username/password and would like to restore access to BHMiners
If you don't remember your username or password, try getting it from the browser.
If that doesn't help, you can click on the Forgot password or can’t sign in button in the sign-in dialog.
You should enter an email used during the sign up or a verified phone number. You can also enter your username in the search field if you remember it, but can't remember other details.
You will then see several ways of receiving a password recovery link.
Registered email address A phone number linked to your account
If you signed up through a social login, you should be able to log in using the same credentials
Please note that account recovery is not available on mobile apps at this time. Please use our browser version to restore access to your account.
If that doesn't help, you can click on the Forgot password or can’t sign in button in the sign-in dialog.
You should enter an email used during the sign up or a verified phone number. You can also enter your username in the search field if you remember it, but can't remember other details.
You will then see several ways of receiving a password recovery link.
Registered email address A phone number linked to your account
If you signed up through a social login, you should be able to log in using the same credentials
Please note that account recovery is not available on mobile apps at this time. Please use our browser version to restore access to your account.